• Jack Hamande

Aware of the European Commission transparency tool on cross-border parcel delivery tariffs ?

Updated: Jul 2, 2020

The European Commission launched today a public consultation covering cross-border parcel delivery services in the EEA* countries to gather feedback from selected stakeholders. The results of this public consultation will be analysed and will feed into the report on the application of the Regulation on cross-border parcel delivery services.

Jack Hamande

The aim of this public consultation is to gather feedback from selected stakeholders on the application of Regulation (EU) 2018/644 on cross-border parcel delivery services. The Regulation requires the Commission to adopt a report on its application and implementation, in order to assess, among other things, its contribution to the improvement of cross-border parcel delivery services and its impact on e-commerce.


"We encourage all stakeholders to participate to this consultation" said Jack Hamande


The Regulation on cross-border parcel delivery services has three key objectives:

  • to increase the transparency of certain public tariffs;

  • to assess tariffs for certain cross-border parcel delivery services;

  • to enhance the regulatory oversight of parcel delivery services.


"The targeted consultation is addressed to parcel delivery service providers, consumers and retailers, as well as their associations, and the social partners ! " said the European Commission


In order to enhance transparency of public tariffs for parcel delivery services, the Commission publishes each year, on a website, the public lists of tariffs of those key postal items that are most frequently used in shipping cross-border e-commerce goods. The Commission did so for the first time in 2019. This dedicated website lists more than 46 000 prices and more than 400 providers from all over Europe

(see: https://ec.europa.eu/growth/sectors/postal-services/parcel-delivery/public-tariffs-cross-border_en )


It is important to note that this website is non-commercial and neutral in character.


The Regulation also requires that in the case of sales contracts requiring the sending of cross-border parcels, consumers should be given information, at the pre-contractual stage, on the different options for cross-border parcel delivery and the charges payable, as well as the complaints handling policies of the trader.

For more information about the Regulation: https://ec.europa.eu/growth/sectors/postal-services/parcel-delivery_en The Commission is also separately conducting a evaluation of the Postal Services Directive (97/67/EC) and will launch a separate public consultation with all stakeholders for that purpose. The results of this consultation on cross-border parcel delivery may however also be used in the preparation of the Evaluation Report on the Postal Services Directive.

This consultation is primarily targeted at parcel delivery service providers, retailers, consumers (whether individuals or businesses) and the social partners, in order to gather their feedback on the impact of the Regulation in certain areas. Other sources of information will be used to gather feedback from other stakeholders, including public authorities.


More information : https://ec.europa.eu/eusurvey/runner/b8d39156-2b7b-6b0e-4de7-f472886c1b33


*The European Economic Area, abbreviated as EEA, consists of the Member States of the European Union (EU) and three countries of the European Free Trade Association (EFTA) (Iceland, Liechtenstein and Norway; excluding Switzerland).

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